Questions on Ordering

  • How long does delivery of the box take?

    Once you have ordered a box you will receive a bill and an informed consent form that you need to sign and send back to us. Once payment and informed consent form have been received, bio.logis will ship the box and you should receive it within a few days.

  • I want to have the box sent to a different address. Is it possible to identify package as containing a genetic kit?

    Apart from the bio.logis logo, the package does not give any indication of containing a genetic kit.

  • May I return the product?

    There is a right to return PGS.boxes within the legal framework. You can also withdraw your informed consent. Please find the details in our terms of service.